15 years ago, the seminal book titled The Singularity Is Near: When Humans Transcend Biology by futurist Ray Kurzweil was published, covering topics such as biology, AI, nanotechnology, and transhumanism. The term Singularity has been coined in the '80s, and it refers to a point in time where “we will have the technological means to create superhuman intelligence”, as writer Vernor Vinge puts it.
Its manifestations can be found both in common objects such as your phone or your washing machine, and controversial topics such as cyborgs rights or AI ethics. Kurzweil predicted the Singularity to occur in 2045: in that year “the nonbiological intelligence created will be 1 billion times more powerful than all human intelligence today”
On Post-Human Hospitality.
The process is irreversible, and regarding it as utopian or dystopian is totally up to us, because human feelings toward Singularity are ambivalent, and change considerably based on its applications.
In the medical field, Singularity is unanimously welcomed as a blessing: it helps doctors diagnosing with higher accuracy, it monitors glucose levels and secretes insulin to diabetic patients, and it increases precision during complex surgery procedures. However, when it comes to Hospitality, any allusion to Singularity is perceived as heresy.
This double standard is the main reason why Travel Singularity firm was founded: to help hoteliers understanding and exploiting abstruse concepts such as AGI, ASI, ABS, blockchain distribution, AR/VR, or IoT.
These are the foundation of a new, post-human industry, where hoteliers, finally freed from hyper-complicated, unscalable tasks, will be able to return to the essence of their profession: caring about guests.
It’s evolutionary: every technology that simplifies humans' lives will, eventually, be mass-adopted, and the life of hoteliers, today, is far from simple.